Política de reembolso

Last Updated: June 2026

Welcome to Hexlie. Customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • The item must be in its original packaging.

  • The item must not be damaged due to misuse, neglect, or improper handling.

  • Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Downloadable digital products

  • Personalized or custom-made items

  • Items marked as final sale

  • Hygiene and personal care products that have been opened or used

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Your refund will be processed to the original payment method.

  • Refunds typically appear within 5–10 business days, depending on your payment provider or bank.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.

  2. Contact your credit card company, as processing times may vary.

  3. Contact your bank for additional information.

If you have completed these steps and still have not received your refund, please contact us.

Exchanges

We replace items only if they are defective, damaged, or incorrect upon arrival.

If you need an exchange, please contact us within 30 days of receiving your order.

Damaged or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery and provide:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging

We will review the claim and provide a suitable resolution.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

  • Original shipping charges are non-refundable unless required by law.

Order Cancellations

Orders may be canceled before they are processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the standard return process.

Contact Us

If you have any questions about returns or refunds, please contact us:

Store Name: Hexlie

Email: hexlieonline@gmail.com

We will respond as quickly as possible to assist you.

Thank you for shopping with Hexlie.