Informativa sulle spedizioni
Last updated: August 1, 2026
At Hexlie, we work to process and deliver your orders as quickly and reliably as possible. Please review the information below before placing your order.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information when available.
Orders may take additional time to process during holidays, promotional periods, or periods of unusually high order volume.
2. Delivery Times
Our estimated delivery time is:
7–14 business days
Delivery times are estimates and may vary depending on your location, shipping carrier, customs processing, weather, holidays, and other circumstances outside our reasonable control.
The estimated delivery timeframe does not include the order-processing period unless otherwise stated.
3. Shipping Destinations
Hexlie currently ships to selected international destinations.
Shipping availability and costs are calculated during checkout based on the destination and available shipping methods.
If we are unable to ship to your selected destination, you will be notified as soon as reasonably possible.
4. Shipping Costs
Shipping costs are displayed at checkout before you complete your purchase.
If a free-shipping promotion is available, the applicable offer and conditions will be displayed on our website or at checkout.
5. Order Tracking
Once your order has shipped, you may receive a tracking number by email.
Tracking information may take several days to become active after the carrier receives and scans the package.
Please allow some time for tracking information to update.
6. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
Unless explicitly stated otherwise at checkout, these charges are the customer's responsibility.
Hexlie does not control customs processing times or the fees charged by local authorities.
7. Incorrect Shipping Address
Customers are responsible for providing an accurate and complete shipping address when placing an order.
If you notice an incorrect address, contact us immediately at:
We will do our best to update the address before the order is processed or shipped, but we cannot guarantee that changes can be made after processing has begun.
8. Delayed Orders
Although most orders arrive within the estimated delivery timeframe, delays can occasionally occur because of:
- Customs processing
- Shipping carrier delays
- Weather conditions
- Holidays
- Transportation disruptions
- Incorrect or incomplete addresses
- Unexpected operational delays
If your order has not arrived after the estimated delivery period, please contact us at hexliestore@gmail.com with your order number.
9. Lost or Stolen Packages
Once a package has been marked as delivered by the shipping carrier, Hexlie is generally not responsible for packages that are subsequently lost or stolen.
If your tracking information shows that your package was delivered but you cannot locate it, we recommend:
- Checking around your delivery location.
- Asking household members or neighbors.
- Contacting the shipping carrier.
- Contacting us if the issue remains unresolved.
We will assist where reasonably possible.
10. Damaged Packages
If your order arrives visibly damaged, please take clear photographs or videos of the package and product and contact us at hexliestore@gmail.com as soon as possible.
We may request photographs or other information to assess the issue and determine the appropriate resolution.
11. Multiple Items in One Order
Depending on product availability and fulfillment arrangements, items from the same order may occasionally be shipped separately.
If this occurs, you may receive more than one tracking number.
You will not be charged additional shipping fees solely because your order is shipped in multiple packages unless the applicable shipping terms were clearly disclosed at checkout.
12. Shipping Delays Beyond Our Control
Hexlie is not responsible for delays caused by circumstances beyond our reasonable control, including natural disasters, severe weather, customs delays, carrier disruptions, strikes, government actions, or other unforeseen events.
We will nevertheless make reasonable efforts to assist you in tracking and resolving delivery issues.
13. Contact Us
If you have questions about shipping or your order, please contact:
Hexlie
Email: hexliestore@gmail.com
Website: hexlie.com
NOTE : FREE SHIPPING ONLY FOR U.S CUSTOMERS
Please include your order number whenever contacting us about an existing order so we can assist you more efficiently.