Refund policy
Effective Date: August 1, 2026
At Hexlie, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be returned in its original packaging whenever possible.
- Include all accessories and components that came with the product.
- Be accompanied by proof of purchase (order confirmation or receipt).
Non-Returnable Items
The following items cannot be returned:
- Products showing signs of use, damage, or misuse caused by the customer.
- Personalized or customized items.
- Gift cards.
- Clearance or final sale items (if applicable).
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number.
- A description of the issue.
- Clear photos or videos showing the product and packaging.
We will review your request and, if approved, provide a replacement or full refund at no additional cost.
Return Process
To start a return, please contact us at:
Email: hexliestore@gmail.com
Please do not send items back without contacting us first. Once your return is approved, we will provide return instructions.
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be processed to your original payment method.
Please note:
- Inspection typically takes 2–5 business days after receiving the returned item.
- Refunds may take an additional 5–10 business days to appear in your account depending on your bank or payment provider.
Order Cancellation
Orders may be canceled within 12 hours of purchase, provided they have not yet been processed for shipping.
After an order has been processed or shipped, it can no longer be canceled. You may instead request a return after delivery if eligible.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card company or payment provider.
- Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us at hexliestore@gmail.com.
Exchanges
We replace items only if they are defective, damaged, or you received the wrong product. Contact us to arrange an exchange.
Contact Us
If you have any questions about this Return & Refund Policy, please contact us:
Hexlie
Email: hexliestore@gmail.com