Shipping policy

Effective Date: August 1, 2026

Thank you for shopping with Hexlie. This Shipping Policy explains how we process, ship, and deliver your orders.

Order Processing

  • Orders are processed within 1–3 business days after payment is successfully received.
  • Orders are processed Monday through Friday, excluding weekends and public holidays.
  • During peak seasons, holidays, or promotional events, processing times may be slightly longer.

Shipping Times

Estimated delivery times are:

  • United States: 7–14 business days
  • Canada: 8–16 business days
  • United Kingdom: 7–14 business days
  • Australia & New Zealand: 8–16 business days
  • Europe: 8–18 business days
  • Other International Destinations: 10–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, Hexlie may offer free shipping promotions on eligible orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number (when available).

Tracking information may take 24–72 hours to become active after the shipment has been dispatched.

Delayed Deliveries

While we work hard to ensure timely delivery, delays may occur due to:

  • Customs inspections
  • Weather conditions
  • Carrier delays
  • High shipping volumes
  • Public holidays
  • Incorrect or incomplete shipping information

Hexlie is not responsible for delays caused by shipping carriers or customs authorities.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is entered and the order has not yet been processed, please contact us immediately.

Once an order has been shipped, we may not be able to modify the shipping address.

Lost or Stolen Packages

If your tracking information shows that your package has been delivered but you have not received it:

  • Check around your delivery location.
  • Ask household members or neighbors.
  • Contact your local shipping carrier.

If you still cannot locate your package, please contact us and we will do our best to assist you.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery.

Include:

  • Your order number.
  • Photos of the damaged package.
  • Photos of the damaged product.

We will review your request and arrange a replacement or refund if appropriate.

Contact Us

If you have any questions regarding shipping, please contact us:

Hexlie
Email: hexliestore@gmail.com