Contact information
At Hexlie, we are committed to providing excellent customer service. If you have any questions about your order, our products, shipping, returns, or anything else, we're here to help.
Customer Support
Store Name: Hexlie
Email: hexliestore@gmail.com
Support Hours:
- Monday – Friday: 9:00 AM – 6:00 PM (GMT)
- Saturday: 10:00 AM – 4:00 PM (GMT)
- Sunday: Closed
Common Inquiries
You can contact us regarding:
- Order status and tracking
- Shipping questions
- Returns and refunds
- Product information
- Exchanges
- Payment issues
- General customer support
Response Time
We aim to respond to all customer inquiries within 24–48 business hours.
Please include your order number (if applicable) in your email so we can assist you more quickly.
Before Contacting Us
For faster assistance, please include:
- Full Name
- Order Number
- Email Address used for the order
- Description of your issue
- Photos or videos (if reporting a damaged or defective product)
Customer Satisfaction
Your satisfaction is important to us. Our support team is dedicated to resolving your concerns as quickly as possible and ensuring you have a positive shopping experience with Hexlie.
Thank you for choosing Hexlie.