Politique de remboursement
Last updated: August 1, 2026
At Hexlie, we want you to be completely satisfied with your purchase. If your order arrives damaged, defective, incorrect, or you simply change your mind, we're here to help.
30-Day Returns
You have 30 days from the date your order is delivered to request a return.
To be eligible for a return, the item must:
- Be unused and in its original condition
- Be returned with its original packaging, where applicable
- Not show signs of damage caused by the customer
- Include your order number or proof of purchase
How to Request a Return
Before sending anything back, contact us at hexliestore@gmail.com with:
- Your order number
- Your name
- The reason for the return
- Photos or videos if the product is damaged, defective, or incorrect
Do not send a product back without contacting us first. We will provide the appropriate return instructions if your request is approved.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or you receive the wrong product, contact us within 7 days of delivery with clear photos or videos showing the issue.
If approved, Hexlie may provide a replacement or full refund, depending on the circumstances. You will not be responsible for reasonable return shipping costs for an item that arrived damaged, defective, or incorrect.
Change of Mind
If you simply change your mind about your purchase, you may request a return within the 30-day return period, provided the item meets our return conditions.
Unless otherwise required by applicable law, return shipping costs for change-of-mind returns are the customer's responsibility.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow your payment provider additional processing time for the refund to appear in your account.
Non-Returnable Items
Certain products may not be eligible for return for hygiene, safety, customization, or other legitimate reasons. Any such restriction will be clearly stated on the relevant product page before purchase.
Exchanges
We generally do not offer direct exchanges. If you need a different product, size, color, or style, you may return the eligible item and place a new order.
Late or Missing Refunds
If you have been approved for a refund but haven't received it:
- Check your bank or payment account.
- Contact your payment provider, as processing times can vary.
- If you still haven't received your refund, contact us at hexliestore@gmail.com.
Order Cancellations
If you need to cancel an order, contact us as soon as possible at hexliestore@gmail.com.
Because orders may enter processing quickly, we cannot guarantee that a cancellation request can be completed after fulfillment or shipment has begun.
If an order has already shipped, you may need to follow our normal return process.
Important
Hexlie reserves the right to reject returns that do not meet the conditions outlined in this policy, except where applicable law provides otherwise.
Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded or restricted.
For online sales, your stated shipping promises should be realistic and honored; U.S. FTC rules generally require sellers to ship within the promised timeframe, or within 30 days if no timeframe is stated, subject to the rule's requirements.
Contact Us
For return or refund assistance:
Hexlie
Email: hexliestore@gmail.com
Website: hexlie.com