Politique d’expédition

Last Updated: June 2026

Thank you for shopping with Hexlie. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

  • Orders are typically processed within 1–3 business days after payment is confirmed.

  • Orders are not processed on weekends or public holidays.

  • During periods of high demand, processing times may be slightly longer.

Shipping Times

Estimated delivery times:

  • United States: 7–15 business days

  • Canada: 7–20 business days

  • United Kingdom: 7–15 business days

  • Australia: 7–20 business days

  • Other International Destinations: 10–30 business days

Please note that delivery times are estimates and are not guaranteed.

Shipping Costs

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, Hexlie may offer free shipping promotions.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, if available.

Please allow 2–5 business days for tracking information to become active.

Delays

Delivery delays may occur due to:

  • Customs inspections

  • Weather conditions

  • Carrier issues

  • Public holidays

  • High shipping volumes

  • Other events beyond our control

Hexlie is not responsible for delays caused by shipping carriers or customs authorities.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the order has already been shipped, Hexlie cannot guarantee replacement or refund.

Lost or Stolen Packages

If your package is marked as delivered but cannot be located:

  • Check with household members or neighbors.

  • Contact the shipping carrier.

  • Contact us for assistance.

Hexlie is not responsible for packages that are lost or stolen after being marked as delivered by the carrier.

Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery and provide photos of:

  • The package

  • The shipping label

  • The damaged item

We will review the issue and work toward an appropriate resolution.

Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer.

Contact Us

If you have any questions regarding shipping, please contact us:

Store Name: Hexlie

Email: hexlieonline@gmail.com